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FAQ - TravailZen (Frequently Asked Questions)

  • What types of products do you offer at TravailZen?

At TravailZen, we offer a complete range of products designed to improve the well-being, safety and comfort of workers and anyone wishing to improve their living conditions. This includes safety shoes, ergonomic accessories, personal protective equipment and items for daily comfort.

  • How can I be sure of the quality of your products?

We are committed to providing high quality products that are certified and tested to rigorous standards. Our safety shoes comply with European standards (EN ISO 20345), ensuring optimum protection and proven reliability. We also display reviews and testimonials from our satisfied customers on our site to reassure you of the reliability of our products.

  • What safety standards do your safety shoes meet?

    Our safety shoes comply with European standards EN ISO 20345. This standard ensures that the shoes provide complete protection against impacts, punctures, slips, and other common workplace hazards. They are tested and certified to ensure maximum safety and reliable performance.

    • What is your return policy?

      We offer a 30-day hassle-free return policy. If you are not completely satisfied with your purchase, you may return unused products in their original packaging for a full refund or exchange.

      • Are online payments secure?

        Yes, all online payments on TravailZen are secured by SSL certificates and processed by trusted payment platforms like PayPal, Stripe, and others. Your personal and banking information is encrypted and protected.

        • What are the delivery times?

          Delivery times vary depending on your location. Typically, we deliver within 4-8 business days. You will receive a tracking number via email to track your order in real time.

          • How can I contact your customer service?

            Email : support.client@travailzen.fr

            Live Chat : Available on our website from 9am to 6pm, Monday to Friday.

            • How do I know what shoe size to choose?
              A detailed size guide is available in our special "Size Guide" section to help you choose the right size. If you have any additional questions, our customer service is here to assist you.
              F.A.Q - TravailZen (Questions fréquentes) - TravailZen
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              2 comments

              Bonjour,

              Merci pour votre intérêt pour nos chaussures de sécurité. Malheureusement, nous ne proposons pas actuellement de chaussures de sécurité en taille 50. La pointure maximale que nous avons en stock est le 48, selon les modèles.

              Cependant, nous pouvons vous recommander de consulter régulièrement notre site, car nous ajoutons régulièrement de nouveaux modèles et de nouvelles tailles à notre catalogue.

              Si vous avez d’autres questions ou si vous souhaitez des conseils pour choisir une paire adaptée à vos besoins, n’hésitez pas à nous contacter.

              Cordialement,

              L’équipe TravailZen

              Support TravailZen

              Bonjour
              Avez vous des model en pointure 50 ?
              Merci

              Rosset

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